NeverSayNever
Lieutenant Colonel
Reged: 11/18/02
Posts: 1655
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Bug tickets / technical support level, get what you pay / donate for?
#165420 - 05/15/12 07:00 PM (92.228.135.171)
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Let's face it, you simply can't expect good service for free, high quality service costs money. You get what you pay for.
You want good / better service? - Simply pay / donate for good / better service.
'free'(-mium) service help ticket = no DP charge / fee = no priority and no individuel response guaranted, but you might get at least a canned response in the more or less distant future
basic service help ticket = small DP charge / fee = low priority but guaranteed response within a week real time
medium service help ticket = medium DP charge / fee = medium priority but guaranteed response within 3 days real time
premium service help ticket = premium DP charge / fee = premium priority and guaranteed response within 24 hours real time
live service help ticket = extra premium DP charge / fee = highest priority and guaranteed response within 15 minutes real time - if an / the admin is available (= online)
Before you submit a new help ticket you would simply pick a priority / urgency level for your help ticket depending on your individual patience - and or wallet size / depth - level.
Your ticket receives a time stamp and a priority level and you get charged accordingly with the payment not being finalized yet, because if your help ticket doesn't get answered and or adressed within the time-frame specified via the help ticket's priority level you would get your DP charge / fee back and your help ticket would get canceled. Note: answering / addressing your help ticket would not guarantee the result(s) you want / expect / 'demand' [e.g.: no "My Rhino just died. I want it back. Now! Fix that, presto!"] - all you could expect is an answer within the time frame specified via your help ticket's service priority level.
Of course if you cancel your ticket before it gets anwered you should get your DP charge / fee back as well.
If the admin wants to earn some DPs via answering and or addressing help ticket related issues then it's in his own best interest if he answers and addresses help tickets as soon as possible and according to their priority level.
The harder he works. the more he earns - and if paid help ticket services should turn out to be worth the hassle it might be worth it to once again employ a guy like Seth.
Service - on demand - and at the priority level you demand / can afford ... The choice would be up to you ...
Just some food for thought ...
Have a nice day / night.
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KJI_3x6
Lieutenant
Reged: 09/11/06
Posts: 650
Loc: Minnesota, North Korea
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Re: Bug tickets / technical support level, get what you pay / donate for?
[Re: NeverSayNever]
#165425 - 05/15/12 08:39 PM (50.137.208.91)
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under those criteria, it is not donating, and sm has pissed off enough people that they would make sure the government realizes he needs to pay taxes on "donations"
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My d*** rumble in the jungle; your d*** got touched by your uncle.
My d*** double feature screen; your d*** went straight to dvd.
ME > you
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Tzu_Theory
Lieutenant
Reged: 10/28/04
Posts: 563
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Re: Bug tickets / technical support level, get what you pay / donate for?
[Re: KJI_3x6]
#165746 - 06/14/12 11:46 AM (128.190.125.2)
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Correct, when you assign benefits, it is no longer a donation (regardless of whether you call it that). Unless Neveron is a not-for-profit/non-profit company, all bets are off.
I'm willing to wager Neveron isn't a 501c3 
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Tzu-Theory
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KJI_3x6
Lieutenant
Reged: 09/11/06
Posts: 650
Loc: Minnesota, North Korea
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Re: Bug tickets / technical support level, get what you pay / donate for?
[Re: Tzu_Theory]
#165758 - 06/17/12 01:45 AM (50.137.208.91)
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1-8-7-7-KARS for kids K-A-R-S kars for kids, 1-8-7-7-KARS for kids K-A-R-S kars for kids, donate you car today.
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My d*** rumble in the jungle; your d*** got touched by your uncle.
My d*** double feature screen; your d*** went straight to dvd.
ME > you
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