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and if something is in process - tell the requestor - a this ticket is being researched thank you for your patience reply would be awesome...

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Answer to all your ticket problems: Player Admins.

Oh thats right, you gave us all the finger

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You've owned Neveron for approximately 16 months.

That's about 62.5 hours per week you claim to have directly invested in Neveron.

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1 you havnt even read the ticket
4 my ticket sits unread with no response.
i have stated facts.
you have stated not to contact you via forums.
fact is it obv you dont do tickets in the order they come to you in?
or you see its a login, and or empire you know who owns it. and pretty much go what ever.
so its just not me.

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Rather than me take time to learn CBT, why not give that task to a group of dedicated hardcore CBT players

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So please take your negative 'bullshit' and go find a new hobby

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Katrar:

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You've owned Neveron for approximately 16 months.

That's about 62.5 hours per week you claim to have directly invested in Neveron.

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The estimated time includes all aspects...including research and training, not just coding. So your 'billable hours' comment is actually correct. Time = Money if we had to hire all this out.

16 months also only accounts for time spent since the servers relocated. There was an additional 2 months spent in 2010 working on setting up the servers, ISP and domain before it was finally back online Jan 21st, 2011.

There was a tremendous amount of time and effort spent prior to the server relocation not only on research, but consulting with attorneys and accountants as well as IT 'experts' [coders, hardware techs] and sales reps for the various options to set things up like the ISP and Co-location set ups and so forth.

Even if we disregard any time before the servers relocated, lets use 18 months, and the entire 4,000 hours. We will count 9 weeks in 2010, 52 weeks in 2011, and 17 weeks to thru April 2012.

That's 78 weeks or 51 hours per week average.

Let's remember that I spent 2 straight weeks this past February getting up at 7AM and working with Randy until dinner time. Even at meals we where working on notes, planning and discussing what items we would work on next. Once I dropped Randy off at his hotel, I'd be back working till I passed out at 2 or 3AM. So those days I worked 12 to 15 hours each day, for a weekly average of 80+ hours for 2 weeks.

The first four months after the servers relocated I was spending an average of 12 to 18 hours a day working on something to do with Neveron, usually at least 5 days. Bassy [my daughter] was getting home from work one night. I was actually sitting on the couch [rather than sitting at my desk or on the phone] and I startled her...as she hadn't seen me in there for that long. This again averages out to 80+ hours each week for 18 weeks.

I also usually squeeze in at least a few hours on the days that I 'work' my other job, to do things like process donations and reboot random programs and servers as needed.

I also bring my laptop with me to 'work' and when I have an opportunity, I will work on something from there as well. Sometimes I cant access a power source, or an internet connection, so I may only work on my training materials [aka read a book]. So even when I'm at my other job, I've logged hours working on Neveron. At least those hours I'm getting 'paid', even if it is by another employer!

So 18 + 2 = 20 weeks * 80 hours = 1600 hours
That leaves 58 weeks / 2400 hours = 41 hours average
Mon / Tue / Wed * 15 hours / day = 45 hours / week

Keep in mind in my 'estimate' I counted all my time before the servers relocated...in this math I only counted time AFTER the relocation...and yet it seems I UNDER ESTIMATED my time spent.

When I started working on Help Tickets there was something like 1400 open tickets. Players also reopened many old/ closed tickets at this point. Several hundred(s) of new tickets have been created since then as well. Last check, I had just over 1,000 open tickets. It was down to less than 600 at one point.

None of this of course factors in any of the issues I have to deal with when using that ancient Help Ticket System...

So yeah I'm saying that I spent 4,000+ 'billable' hours so far of my time working on research & sales calls, training classes, trial & error self teaching, player discussions, hardware setup and maintenance, promotions & marketing, donation processing and fund raising...and yes even answering some Help Tickets when time allows.

So please take your negative 'bullshit' and go find a new hobby

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I would like to see the configuration management documentation. You wasted your time and mismanaged your assets if you now this far along and the game is still busted.

4000 hours could have been mitigated with less of an investment than you think. An experienced developer could have fixed most of the issues in around 80-100 hours. Even paying preminum, you're looking at around a $10,000 investment to fix the game. Sounds pricy? Imagine what returns you would have had with a heathy game.

See CM, this is what I was talking about in regards to the RFP I wanted to see as a potential investor. You have no idea what you're doing. You are out of your league.

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Tzu-Theory

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[...]
4000 hours could have been mitigated with less of an investment than you think. An experienced developer could have fixed most of the issues in around 80-100 hours. Even paying preminum, you're looking at around a $10,000 investment to fix the game. Sounds pricy? Imagine what returns you would have had with a heathy game.
[...]

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