cbtgod
Lieutenant Colonel
Reged: 12/14/05
Posts: 1813
Loc: IN A BOX UNDER A HOUSE
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help tickets
#158458 - 04/15/10 11:44 AM (173.171.168.13)
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well SM is in the groove to buy nev and ive heard its moving forward. there are 100s if not 1000s of leg help tickets that have never even been looked at. what do you plan to do about this SM i not trying to start shit. some of these are legit. and alot are not. and who do you plan to make any player admins if at all? l8rs DABOSS 
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yes its a toad, if you didnt know that you dont know anything about cbt
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buc
Captain
Reged: 08/12/05
Posts: 710
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Re: help tickets
[Re: cbtgod]
#158462 - 04/15/10 02:20 PM (122.57.197.201)
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Me. I am the perfect person for every job.
*closes all tickets*
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ShadowMasterCM
Captain
Reged: 12/07/05
Posts: 916
Loc: New York
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Re: help tickets
[Re: buc]
#158463 - 04/15/10 03:09 PM (67.246.253.214)
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the actual number of pending tickets im sure will be rather large.
as long as we have a topic about them started, i will ask each player to help thin that list out where possible.
first thing i would ask everyone, is to consolidate all tickets. i know that often when people got upset, they would open multiple tickets about the same subject, for whatever reason.
if everyone would go back thru thier own empires tickets, and find the original ticket for any particular item. Then copy/ paste any addionial info from other related tickets as comments, so that there is just one ticket on that issue to read. Be sure to include a list of other ticket numbers that you copy from, as thier may be admin notes attached to them I will need to look at. That will be a huge help to me persoanlly. Then go back and close those other tickets from your end.
as for whether any particular ticket is legit or not...every person who submits a ticket thinks thier ticket is legit. I plan to read every ticket still in the database eventually, to help me get an understanding of 'the big picture'. This will not be an easy task, nor will it happen overnight. I will determine a priority level for every ticket and work on them based on the priority ranking.
for example:
1] a player who submits a ticket that his unit got killed due to lag will be ranked low priority.
2] a player that submits information on an abuse that gives out free cash, and has information about how to replicate the abuse, will be a high priority.
The fact that the 2nd ticket is an issue that impacts the entire game, rather than an individual unit, makes it rank higher, and will get addressed first.
any decisions about player admins [or any other staff] have not been decided at this point.
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Is it true? Do you really suck that bad??
Neveron Promo Code: online gaming rocks
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mattbuck
Eeyore
Reged: 02/13/04
Posts: 3285
Loc: Nottingham, UK
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Re: help tickets
[Re: ShadowMasterCM]
#158464 - 04/15/10 04:10 PM (95.148.186.221)
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Just a suggestion - run empire deletion routine first, that should delete about 80% of the tickets.
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Haha, you people think admins still look at these forums.
Visit the Platonian! Updated! Stuff! Things! Click!
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buc
Captain
Reged: 08/12/05
Posts: 710
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Re: help tickets
[Re: ShadowMasterCM]
#158465 - 04/15/10 04:13 PM (210.86.1.168)
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Oohhh, there is an abuse that gives out free cash??
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KJI_3x6
Lieutenant
Reged: 09/11/06
Posts: 650
Loc: Minnesota, North Korea
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Re: help tickets
[Re: buc]
#158477 - 04/15/10 09:11 PM (71.193.82.44)
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will there be any attempt to do anything about tickets that are long gone from empires/logins that are merged, deleted, given away?
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My d*** rumble in the jungle; your d*** got touched by your uncle.
My d*** double feature screen; your d*** went straight to dvd.
ME > you
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ShadowMasterCM
Captain
Reged: 12/07/05
Posts: 916
Loc: New York
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Re: help tickets
[Re: KJI_3x6]
#158481 - 04/15/10 10:33 PM (67.246.253.214)
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now did you really just ask that question?
tickets that are long gone?
empires that are merged?
logins that are deleted?
what am i supposed to do, call to the spirits for a look into the past?
What ever changes where made by past admins also came with results. I can not change those outcomes. I can only move forward and make changes to the things that still exist in the game today. Some things will never be fixed or recovered properly, and that is a fact that people need to start understanding now.
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Is it true? Do you really suck that bad??
Neveron Promo Code: online gaming rocks
Facebook me!
My Space
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KJI_3x6
Lieutenant
Reged: 09/11/06
Posts: 650
Loc: Minnesota, North Korea
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Re: help tickets
[Re: ShadowMasterCM]
#158482 - 04/16/10 12:27 AM (71.193.82.44)
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settle down, just a question.
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My d*** rumble in the jungle; your d*** got touched by your uncle.
My d*** double feature screen; your d*** went straight to dvd.
ME > you
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